At Kancheepuram Vakula Silks, we strive to provide you with authentic and high-quality sarees. Every product is carefully checked before dispatch. However, if you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Returns or exchanges are accepted only in case of damaged, defective, or wrong products delivered.
• To be eligible, the product must be unused, unwashed, and in its original packaging with tags intact.
• Customized or altered products (such as blouse stitching or fall/pico work) are not eligible for return.

2. Return Process

• Customers must inform us within 48 hours of delivery via email or phone with pictures of the issue.
• Once approved, the product must be shipped back within 7 days in original condition.
• Return shipping costs are borne by the customer unless the product was delivered damaged or incorrect.

3. Refunds

• After receiving and inspecting the returned item, we will notify you of the status of your refund.
• Approved refunds will be processed to your original method of payment within 7–10 working days.
• Refund timelines may vary depending on your bank or payment provider.
• In case of partial returns (one or more items from an order), refunds will be issued only for the returned product(s).

4. Exchanges

• We currently allow exchanges for the same product category (subject to stock availability).
• If the requested product is unavailable, a refund will be issued instead.

5. Non-Returnable Items

• Sale or discounted items.
• Sarees that have been worn, washed, or altered.
• Products damaged due to customer handling.

6. Contact for Returns

For return or refund requests, please contact:

Kancheepuram Vakula Silks
📧 Email: kancheepuramvakulasilks@gmail.com
📞 Phone: 7396683966